Account Management

Keeping our customers always satisfied and giving them more than they expect is our ultimate goal. We try to meet our customers’ exact requirements or even beyond customer scope within an acceptable time frame and budget. We always speak in the client’s language and advocate for them. We work in conjunction with internal Banan teams to fulfill all your IT needs. Customer retention for us is based on our development and our ability to develop strong relationships with key decision makers and users within an organization. To better support our customers we provide training sessions, on-site meetings, continuing product education, best practice workflows, and extraordinary customer service via appropriate communication channels.

Project Management

Using scientific approaches to project management, task distribution, and successful execution of projects, we provide not only a solution but a value for you to lean on. Project management in Banan is about creating project structure and managing project commitment and delivery of agreed upon results by using the concepts and methods of project management as described by PMI (Project Management Institute) and other international standards and best practices such as MOF (Microsoft Operations Framework) and ITIL (Information Technology Infrastructure Library).

22 ITIL v3 Foundation
6 MOF Foundation
3 ISO-IEC 20000 IT Service Management Foundation
2 Certified Process Design Engineer (CPDE)
1 ITIL Service Management Foundation
1 Project Management Professional (PMP)
1 ISEB Certificate in Requirements Engineering
1 ITIL Expert
1 ISO/IEC 20000 Management and Improvement of ITSM Processes
1 ACCA F1-Accountant in Business
1 ACCA F2-Management Accounting
1 tmforum Revenue Assurance Practitioner
1 MCTS: Managing Projects with Microsoft Office Project 2007
1 MCTS: Enterprise Project Management with Microsoft Office Project Server 2007
1 IREB Certified Professional for Requirements Engineering
1 IIBA Certified Business Analysis Professional (CBAP)
1 PMI Risk Management Professional (PMI-RMP)
1 ISO-IEC 20000 Consultant/Manager
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